Privacy notice
Smart Queue is hospital queue software. This page explains what we collect on the public website and, in broad terms, what the product stores when a hospital uses the service. It is written so an administrator can read it before a demo.
Who this covers
- Visitors to smarthospitalqueue.com and people who send the demo form.
- Hospital staff and patients using the Smart Queue application at app.smarthospitalqueue.com.
Website and demo enquiries
If you submit the demo form we receive hospital name, your name, role, phone, city, and approximate OPD size. That request is sent through our form provider so we can reply by email, phone or WhatsApp.
The public site may use standard analytics (page views, device, approximate region). We do not sell website leads.
What the product is for
The application stores what a live OPD queue needs: hospital account, staff access, doctor lists, token numbers, queue position, timestamps, and the patient details reception enters to issue a token. Each hospital’s records are separated from every other hospital at the database layer.
What we do not do with hospital data
- We do not use one hospital’s patient list to market to another hospital.
- We do not put customer names or logos on the marketing site unless that hospital has agreed in writing.
- We do not sell queue data.
Access inside a hospital
Reception, doctor, manager and patient views are role-based. Staff screens are gated by a hospital PIN checked on the server. A hospital manager can reset staff PINs.
Security in transit
Application traffic is served over HTTPS.
Retention and leaving the service
Enquiry data is kept so we can answer you and, if you become a customer, support the account. If a hospital stops using Smart Queue, we will delete or export operational data on a written request to hello@smarthospitalqueue.com, subject to any legal hold we are required to honour.
Your requests
Email hello@smarthospitalqueue.com to access, correct or delete an enquiry, or to raise a hospital-data question. We will not pretend this page is a DPDP certification. Indian hospitals that need a formal processing addendum should ask for one before go-live.